The world around us is changing faster than ever before. Whether it is politically, economically, socially, technologically, or environmentally, change is constant. People are becoming more global than local today, people are becoming busier than usual. At the workplace, employees must be prepared to adapt to a climate of constant change and trends, behaviors, and personalities, accepting varying cultures and responding appropriately in any situation.
Only 15% of workplace success is determined by hard skills, while the remaining 85% of success depends on soft skills. Therefore the rapid decline of Social Intelligence and Civility Behaviour can hurt the performance, productivity, and bottom line of an organization.
Why are these skills more in demand today, than yesterday?
- Increase in dependency on technology
- Increase in fearfulness and mistrust
- Decrease in social capital
- Decrease in systems thinking (thinking skill)
- Increase in incivility
- People values shift
Social Intelligence Malaysia is an authorized affiliate under Civility Worldwide Experts Inc
It takes a great deal of skill and awareness to avoid conflict at work. Chances are, despite our best efforts, we find ourselves at odds with a co-worker because of a misunderstanding or because someone misinterpreted our actions. To be truly effective at work, a person has to learn how to interact with others, and how to negotiate their way through life’s events and experiences. These are the realms of social and emotional intelligence, and both intelligences are much needed.
Social intelligence enables us to live well in the social domain, both situational awareness and meaningful interaction. The socially intelligent individual can pick up on certain social cues, is self-aware, and has appropriate cognitive and emotional capacities for interacting with others.
Take-away from our Social Intelligence program:
- Explore, in-depth, three aspects of Social Intelligence as they apply to lead others
- Review how elements of Social Intelligence can impact workplace culture
- Review communication strategies, such as the “end in mind” approach that facilitates action taking
- Leverage Social Intelligence to build better teams
Today more employees have experienced or witnessed rude behavior at work. Tight timelines, competition, and the struggle to find balance leave no place for rude behavior, negativity, interpersonal conflict, or a lack of clarity. These can impact productivity, loyalty, or morale in the workplace at a later time. Incivility is like a virus that infects workplaces if left unchecked – behaviors like gossip, rudeness, micro-managing, sloppy dressing, and alike are toxic behaviors.
Research says, companies that openly promote civil communication with kindness and respect among employees earn 30% more revenue than competitors. For individuals, civility offers an opportunity to show one’s true character, to exhibit the best of oneself through kindness, generosity, and courtesy.
Take-away from our Civility at Work program:
- Explore civility attitude to build personal confidence, trust, and social
- Review how to create core value and those values create the character of a workplace, family, and nation
- Cost and benefit of civility and incivility behaviors to the organization and individual
Economic globalization is one of the driving forces of cultural diversity in the workplace. We bring our culture with us, and nobody is culture free. Despite the difference, beliefs, values, practices, race, gender, and age we need to work effectively to get work done. Respect, teamwork, communication is the key in this environment. Culture is considered to be the underlying values that direct how people behave.
Good cultural fit creates employees who contribute more, stay longer with the company, and build better relationships with co-workers. To create a workplace with no complexity in cultural diversity, one must avoid any type of stereotypes and prejudiced behavior that can create destructive communication. One needs to understand the self, before understanding others.
Take-away from our Workplace Culture program:
- Recognize personal bias, values, and assumptions
- Build a culture of connectedness and its impact on organizations
- Break barriers on gender and multi-generational workforce
- Cross-Cultural Communication for better productivity
- Practice Civility, it’s a Universal language
Communicating Confidence and Competence
Professionals who communicate with confidence can convey what they want to their clients and co-workers clearly and efficiently. Can you imagine if everyone says exactly what needed to be said when it needed to be said, life would be simpler
Whether verbal or nonverbal, communicating with clarity and polish, better choice of words, the nuance of modern technology etiquette, listening skills, and simply how to talk to anyone, anytime, anywhere!
High Tech Talk
Our high-tech habits sometimes can hurt us, especially in business. In a world where high tech often translates to low touch, how you communicate can impact first impressions, relationships, customer service, and professionalism
Take-away from our Civil Communication programs:
- Assess the impression and message of your current communication
- Be a more confident, effective, and positive communicator
- Choose appropriate communication tools for different messages and situations
- Follow practical guidelines for appropriate communication when using technology to communicate
- Learn how communication can boost respect and impact the bottom line in an organization
- Managing customer expectation both in the business and social settings
Business etiquette creates a professional, mutually respectful atmosphere and improves communication. People generally will feel better about their jobs when they feel respected, and that translates into better customer relationships as well.
Some of our in-house programs include:
- Just Plain Rude: understand the difference between being rude and just being mean
- Corporate Courtesies – at all times and situation present a polished and professional image of yourself and your company
- How to Avoid Being a Cocktail Weenie™ – Mixing Business and Pleasure
- Corporate Dining and Entertaining for Business – Shaken not Stirred!
Please fill out your contact information, as well as information about the organization you are submitting for analysis. We need a minimum of 10 cohorts to do the assessment, otherwise please contact us.
This Organizational Needs Assessment tool provides a needs assessment framework across four core conditions that have been shown to impact the effectiveness of training in four key competency areas required to build a culture of civility in your workplace.
Read each statement carefully. Indicate whether you agree or disagree with each statement. Make sure your responses relate to your organization. Once complete, you will be shown a score indicating how “ideal” the conditions are in each of the four areas in your organization. Based on these scores, you can then take the next steps to determine which skills on the Civility Competency Matrix® your team needs training in.
Self-learning online courses and certification programs are available for Social Competence. We have a wide range of choices for you to explore. The courses are made available for personal and professional development.
Adapted with permission from Civility Experts Worldwide Inc.